Task 5 - placing holds

I am finally feeling like I have a good handle on this and can help patrons over the phone now without freaking out. I personally like to to my library account to place holds because everything is there and I don't have to go back and re-type my name or library card at any point. I am also able to renew and look at my reads if I want because I'm already in my account. I like using book bag for patrons if they have several books to request. If they only have one I may just search the catalog and request from there. Some depends on how much time I have or if there are lots of patrons needing help. I've been trying to teach as I help so patrons are comfortable placing their own holds from home 24/7. Sometimes I like millenium for movies and dvd's especially if it is a series. It seems to be easier to request from there when a series is involved.