I am happy that you put this in because I can always use practice on my searching!
I thought it was fun and I am going to make it a habit to do this at least once a week so I am faster and more efficient in my searching for helping patrons.
I did get the correct answer which is snowfall (Aug 17 question). I did have to use some of the hints for getting rainfall but that's what they are there for right?!
I would like my extra credit to go towards the $100.00 certificate.
Wednesday, August 17, 2011
Task 6 Helping patrons
Working backwards in Webolution. I guess that is ok and it's working for me!
Most of the answers were obvious to me however I did miss the homework help question. The third choice was the better one and I chose #4 - helping request books and use Masterfile. I was thinking of the Biography section that I know is there.
It is important to remind us that patrons need help in finding the data bases and how they can access them from home if they have internet access. Many of them don't want to take the time to sit down in the library and do their research - they want to do it at home and on their own time. Many times they are in a hurry and don't want to sit down right at that moment.
Question: A patron is filling out on line job applications and does not have an email address. They want to know their options, where to go and how to do it and why they can't have it emailed to the library.
a. You tell them to go to Google or Yahoo and set up an account.
b. You explain that the library does not have a general email account and tell them they have to set up their own account.
c. You help the patron by guiding them on the computer to Google, Yahoo or their preference and help them set up an account. Remind them to make note of any passwords so they can access the account when they need it.
d. You set up their account for them.
Most of the answers were obvious to me however I did miss the homework help question. The third choice was the better one and I chose #4 - helping request books and use Masterfile. I was thinking of the Biography section that I know is there.
It is important to remind us that patrons need help in finding the data bases and how they can access them from home if they have internet access. Many of them don't want to take the time to sit down in the library and do their research - they want to do it at home and on their own time. Many times they are in a hurry and don't want to sit down right at that moment.
Question: A patron is filling out on line job applications and does not have an email address. They want to know their options, where to go and how to do it and why they can't have it emailed to the library.
a. You tell them to go to Google or Yahoo and set up an account.
b. You explain that the library does not have a general email account and tell them they have to set up their own account.
c. You help the patron by guiding them on the computer to Google, Yahoo or their preference and help them set up an account. Remind them to make note of any passwords so they can access the account when they need it.
d. You set up their account for them.
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